TERMS AND CONDITIONS
Welcome to PFEIN JEWELS, by accessing or using this website and purchasing our products, you agree to the following terms and conditions.
Please read them carefully before placing an order.
General
PFEIN JEWELS is an online retailer offering accessories, beauty products and jewellery.
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.
PFEIN JEWELS reserves the right to update or modify these Terms and Conditions at any time without prior notice.
Product Information
We aim to ensure that all products and descriptions, prices and images displayed on our website are accurate. However, errors may occasionally occur.
Product images are provided for illustration purposes only and colours may vary slightly depending on your screen settings.
PFEIN JEWELS reserves the right to correct any errors, omissions and inaccuracies and to change or update information without prior notice.
Pricing
All prices on the PFEIN JEWELS website are displayed in South African Rand (ZAR) and include VAT where applicable.
Prices may change at any time without notice.
PFEIN JEWELS reserves the right to cancel orders if incorrect pricing appears due to technical or human error.
Placing an order on the PFEIN JEWELS website does not guarantee acceptance of the order.
An agreement of sale between you and PFEIN JEWELS is only confirmed once the order had been processed and dispatched.
PFEIN JEWELS reserves the right to cancel or refuse any order at its discretion, including cases of suspected fraud or payment issues.
Payment
Payments are securely processed through PayFast, which uses secure encryption and complies with banking standards.
PFEIN JEWELS does not store or have access to your credit card or banking information.
Promotions and sales
Promotions and sale items are subject to stock availability.
PFEIN JEWELS reserves the right to cancel any order where stock is unavailable or where pricing errors occur.
Items purchased during sales or promotions may be subject to different return or exchange policies.
The Online Sale
By taking part in PFEIN JEWELS’ promotions and sales, you agree to be bound by the Terms and Conditions stipulated.
It is a condition of participation in the promotions and sales that all terms are accepted as final.
In the event of any dispute regarding the terms or the conduct of the promotions and sales, the decision of PFEIN JEWELS shall be final.
Promotions/Sales are subject to stock availability. Whilst reasonable efforts are made to ensure stock accuracy /sufficient stock to meet likely demand, there could be instances where a purchased item is no longer available – PFEIN JEWELS may cancel, and refund amounts already paid.
PFEIN JEWELS may suspend or end the promotion early on the PFEIN JEWELS Website.
Promotions/Sales are while stocks last.
Sizes where applicable are subject to physical stock availability.
PFEIN JEWELS reserves the right to immediately cancel any order due to error and omissions caused by website malfunction / system errors / human error / pricing errors. Online Sales are only concluded once the order has been successfully delivered.
Full price products cannot be exchanged or given to replace products that are on sale, unless the customer pays in the difference required for the full price product and sends the proof of payment to PFEIN JEWELS before the order can be dispatched (this is at our discretion).
During Peak / promotional trades, the timeline may be slightly longer due to order volumes and demand.
Intellectual property
All content on the PFEIN JEWELS website, including text, images, branding and product designs are the property of PFEIN JEWELS and may not be reproduced or used without written permission.
Returns, refunds and cancellation policy
Customers may request a return within 7 days of receiving their order, provided the item is unused, unworn, and in its original packaging. Any faults must be reported immediately by sending a photo via WhatsApp (069 878 8433) or email:
Refunds are processed through the original payment method via PayFast and may take 2–14 business days to reflect, depending on your bank.
Return shipping costs are the responsibility of the customer and original shipping fees are non-refundable.
For hygiene and safety reasons, earrings, body jewellery, beauty products, and all sale items cannot be returned, refunded, or exchanged. Returns are also not accepted for change-of-mind purchases. Orders cancelled after payment may be subject to a flat rate administration fee to cover payment processing charges.
Returns
Customers may request a return within 7 days of receiving the order, provided that the item is unused, is unworn, is returned in its original packaging and is in the same condition as received.
To request a return, please contact our customer support team support@pfeinjewels.co.za
Non-Returnable Items
For hygiene and safety reasons, PFEIN JEWELS does not accept returns or exchanges for the following items, earrings, body jewellery or piercing products, beauty products, sale or promotional items.
As a jewellery company that sells hypoallergenic and tarnish free products, we prioritize our customers’ health and safety above all else, and want to ensure that our products are only sold as new, unworn and unused items. For this hygiene reason, we do not accept returns, refund or exchanges of our products with simple change of mind or products past our own refund period.
Please be sure to be aware of this and make your purchase accordingly.
We cannot refund, return, or exchange all sale products, all earrings, body piercing products, and other beauty products even within the refundable period. We would like to firmly inform you that we do not offer refunds on sensitive items, under any circumstances, regardless of the reason. Please be aware that the no-refund policy on hygiene-related products is based on South African law, and we kindly ask that you take this into consideration before making your purchase.
Order Cancellations
Orders cancelled after payment may be subject to an administration fee, which covers payment processing costs charged by our payment provider.
PRIVACY POLICY
Your information will be handled in compliance with the Protection of Personal Information Act (POPIA) and used solely for legitimate business purposes. You may withdraw your consent for marketing communications or data usage at any time by contacting us at support@pfeinjewels.co.za
PFEIN JEWELS respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Informatin Act (POPIA)
Information We Collect
We may collect the following information:
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Name and surname
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Email address
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Phone number
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Delivery address
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Payment information (processed securely by third-party providers.)
How We Use Your Information
Your personal information may be used to:
o Process orders
o Deliver products
o Provide customer support
o Send promotional updates and marketing offers
o Improve our website and services
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Your information will be handled in compliance with the Protection of Personal Information Act (POPIA) and used solely for legitimate business reasons. You may withdraw your consent for marketing communications.
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Direct Marketing Consent Clause.
By providing your email address, you consent to the use of your personal information for promotional communications and marketing purposes, including creating target advertising for audience reach and social media research. You may opt out at any time.
By providing your email address, you consent to receiving marketing communications from PFEIN JEWELS.
You may opt out of marketing communications at any time
Our Terms & Conditions incorporate the provisions of our Privacy Policy.
By using our services or subscribing to our communications, you agree to the collection and processing of your personal information as outlined in our Privacy Policy.
Marketing Consent
By providing your email address, you consent to receiving marketing communications from PFEIN JEWELS. You may opt out of marketing communications at any time.
Shipping and delivery policy
Orders are shipped Monday to Friday during business hours, excluding public holidays.
Once an order has been dispatched and handed over to the courier service, PFEIN JEWELS is not responsible for courier errors or delays.
Customers are advised to open parcels carefully, as PFEIN JEWELS cannot be held liable for items that are damaged during the opening of the package.
Delivery times may vary due to courier delays or circumstances beyond our control.
Please note that PFEIN JEWELS is not responsible for items lost during return shipping.
Shipping fees are calculated at checkout.
During Peak / promotional trades, the timeline may be slightly longer due to order volumes and demand.
Delivery Responsibility
PFEIN JEWELS cannot be held responsible for delivery delays caused by courier.
Incorrect addresses provided by the customer or circumstances are beyond our control.
Customers are responsible for ensuring that their delivery address and postal code are correct when placing an order.
We aim to process your order within 72 hours of it being placed.
JEWELLERY CARE INTRUCTION
PFEIN JEWELS jewellery is made from high-quality stainless steel and PVD gold plated.
Although designed to be durable, proper care will extend the lifespan of your jewellery.
We recommend that customers remove jewellery before going to bed or participating in physical activity.
Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewellery. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water.
Waterproof and non-tarnishing stainless-steel jewellery are not fine jewellery or lifetime jewellery. Please be aware that these products are consumables, and the lifespan and potential for malfunction of cubic or hook of the chain can vary depending on factors such as the duration of use and how the product is worn.
All of the gold stainless steel products we sell are gold-plated. It is important to note that all plated jewellery will naturally experience colour changes over time (discoloration). This is a natural occurrence of the metal.
The extent and speed of the plating wear can vary depending on factors such as the frequency of wear, how it is worn, and individual skin characteristics. This natural process is not considered a manufacturing defect. Everyone’s skin type is different. Some people have strong reactions to bronze & gold plating. No refunds or returns are given for the colour of your jewellery changing caused by skins oils. This natural process occurs with premium gold-plated products as well as those with thicker PVD coatings.
PFEIN JEWELS jewellery are made from 316L stainless steel and 18k gold plating (unless stated otherwise), designed to be water-resistant and durable for everyday wear. Over time, gold-plated pieces may naturally experience colour fading due to wear, exposure to water, chemicals, and individual skin chemistry. This is a normal process and not considered a manufacturing defects.
PFEIN JEWELS CONTACT INFORMATION
Customer Support support@pfeinjewels.co.za
WhatsApp 069 878 8433 (for messages only, not a call line)
Customer service hours: Monday – Friday 9:00 AM – 16:00 PM